Due to new regulations, as of the end of this month (May 2014), UK businesses are restricted from using 0870 or 084 numbers for post-sale customer service lines. You are still able to use both 084 and 0870 numbers for the following:
- Sales line
- Advice lines
- Customer service line pre sales
There is no requirement to offer customers a post-sale phone number (you could just offer an email address or a postal address if you wish) but it is good practice to offer a post-sales support line.
We have local numbers, 0203 London numbers and 030 numbers available on our service, so if you wish to provide an additional post-sale service phone number for your customers we can arrange for one to be set up on your account today for you.
Why has this change been made?
In October 2011 the EU passed The Consumer Rights Directive (CRD) with the aim of simplifying consumer rights in certain important areas. It became UK law in December 2013 and comes into force across the EU in June 2014. For more background to this, including the list of exempted industries, please see the PhonePayPlus guidance.
What is an 03 number?
03 numbers provide a practical alternative to 084 numbers. They are non-geographic, meaning they are not related to a specific geographic area. They are also included in the ‘bundled’ minutes for the majority of mobile phone packages making these numbers attractive to callers.
Why use a Local number?
A local number is one linked to a geographic location. These numbers are useful if you are running a local business or want to appeal to people in a local area. Many companies have several local numbers in key sales arrears to attract more customers by promoting a local feel. We are able to offer numbers in over 150 UK towns and cities with immediate activation and any other areas with just 48 hours notice. We can also offer bundles of local numbers which extend your companies appeal.