Business benefits (4)
Many UK businesses use an 084 number because it can give their business a national presence and the feel of a BIG company, whilst offering their customers a number that has a low call cost! Also, if a business relocates their office they can keep the same number without the expense of re-printing stationery or re-designing websites.
However, in today’s competitive work place, that’s not always enough. Did you know that lost or badly managed inbound calls are the single biggest reason small companies in the UK lose customers and revenues? Most businesses miss the odd call, are engaged from time to time or even forget to return messages!
This product helps you manage your inbound calls effectively, ensuring you Never Miss A Call Again!
We are a small business and only have a few lines to our office. Can you help our customers to avoid the engaged tone?
One of the best features for small businesses is our system’s ability to queue callers if your line is engaged or is not answered immediately.
We welcome the caller and inform them we are trying to connect them. The caller is put on hold, listening to the ‘on-hold’ music you have selected, until we can connect them to you. Your customer will never hear the engaged tone and you will be equipped to answer more calls.
Yes we can! You can select up to five locations for the call to be routed to. When a caller phones your number we ring each location in turn until we are able to connect the call. We call this our “Follow Me” application. It’s great for people who work in more than one location, companies with several offices or even people that work between home and office.
I have sales people in more than one location. Can I give out one number for sales instead of three?
Yes. You can give out one single number for “sales” and have it connect in rotation to three separate locations. This is a great feature if you have sales people that work from home and you need to distribute the calls evenly between them. You can even log on to see the number of calls they have taken!